1. Terms of Use.The RecoveryCoachingAlliance.org (RCA) Services are offered to you under, and you agree to be bound by, the terms and conditions of this Terms of Use. We reserve the right to update or change these Terms of Use at any time and for any reason by posting the modified Terms of Use. Your continued use constitutes your agreement to be bound by any such revisions and you should therefore periodically visit this page of the website and print the latest version of the Terms of Use for your records. The date of the last update to these Terms of Use is stated at the top of this document.2. Use of Services.

    NOT FOR EMERGENCIES. The  Services with www.RecoveryCoachingAlliance.org are not for use for medical emergencies or urgent situations. IF YOU THINK YOU HAVE AN EMERGENCY, CALL 911 IMMEDIATELY.

    Cost. Please see www.RecoveryCoachingAlliance.org Services & Fees Page.

    Recovery Coaching Disclaimer. www.RecoveryCoachingAlliance.org makes no warranty as to the content of any recovery coaching response. You and your Recovery Coach are solely responsible for all information and/or communication sent during a consultation or other communication. www.RecoveryCoachingAlliance.org.com does not guarantee that a tele-consultation is the appropriate course of action for your particular issue with recovery. You agree to contact your health care provider immediately should you feel it is deemed necessary . If you require therapy or counseling, you should contact your local emergency services immediately. RecoveryCoachingAlliance.org.com SCREENS AND CONFIRMS THE QUALIFICATIONS FOR ALL OF OUR RECOVERY COACH PROVIDERS.

    Educational Resources. www.RecoveryCoachingAlliance.org may send you newsletters regarding common Recovery and Recovery Coaching related topics or Recovery messages containing specific Recovery and Recovery Coaching related information, links to other related Web sites and specific questions related to your www.RecvoeryCoaching.org Record. Additionally, www.RecoveryCoachingAlliance.org makes available self care informational services which provide general Recovery and Recovery Coaching information. These communications and resources are not comprehensive Recovery text and do not include all the potential information regarding the subject matter. These communications and resources are for general educational and informational purposes only, and should not be relied upon as a substitute for client-specific medical diagnosis or recovery diagnosis and treatment or construed, directly or indirectly, as the practice of Recovery and Recovery Coaching services by www.RecoveryCoachingAlliance.org. The information contained these communications and resources are compiled from a variety of sources and may or may not be considered authored by www.RecoveryCoachingAlliance.org.  www.RecoveryCoachingAlliance.org makes no warranty as to the content of these materials or the information contained therein.

    Your Account. You represent and warrant that you are at least eighteen years of age and that you possess the legal right and ability to enter into this Terms of Use, register on the RecoveryCoachingAlliance.org Services under your own name and to use the RecoveryCoachingAlliance.org Services in accordance with this Terms of Use and abide by the obligations hereunder. You are solely responsible for maintaining the confidentiality of your password, and for all activities that occur under your password. You agree to prohibit anyone else from using your password and immediately notify RecoveryCoachingAlliance.org of any unauthorized use of your password or other security concerns of which you become aware.

    Intellectual Property. RecoveryCoachingAlliance hereby grants you a limited, revocable, non-transferable and non-exclusive license limited solely to viewing or downloading a single copy of the material on the RecoveryCoachingAlliance web site and to use the RecoveryCoachingAlliance software to the extent necessary to use the RecoveryCoachingAlliance Services solely for you personal, noncommercial use. With the exception of your Medical Records, RecoveryCoachingAlliance retains all right, title and interest in and to RecoveryCoachingAlliance.org, the RecoveryCoachingAlliance.org Services and any content, products, documentation, software or other materials on the RecoveryCoachingAlliance.org web site, and any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing. The information available through the RecoveryCoachingAlliance.org Services is the property of RecoveryCoachingAlliance.org. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the information owned by RecoveryCoachingAlliance.org received through the RecoveryCoachingAlliance.org Services to anyone, including but not limited to others in your organization. Use, reproduction, copying, or redistribution of RecoveryCoachingAlliance.org logos is strictly prohibited without written permission from RecoveryCoachingAlliance.org.

    3. Legal Notices and Disclaimers.

    General Disclaimers. YOU ACKNOWLEDGE THAT YOUR USE OF THE RECOVERYCOACHINGALLIANCE.ORG SERVICES IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH. ALL INFORMATION, PRODUCTS OR SERVICES CONTAINED ON OR PROVIDED THROUGH THIS WEB SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW RECOVERYCOACHINGALLIANCE.ORG AND ITS SHAREHOLDERS, AFFILIATES, DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES OR OTHER REPRESENTATIVES (COLLECTIVELY, “AFFILIATES”) HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND FREEDOM FROM COMPUTER VIRUS STRAINS. WITHOUT LIMITING THE FOREGOING, RECOVERYCOACHINGALLIANCE.ORG AND ITS AFFILIATES MAKE NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE RECOVERYCOACHINGALLIANCE.ORG PRODUCTS AND SERVICES PROVIDED HEREUNDER.

    RecoveryCoachingAlliance.org MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT: THE SATISFACTION OF GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON RECOVERY COACHING SERVICES; OR ANY COACHING, ACTION OR APPLICATION OR PREPARATION OF RECOVERY COACHING ON INFORMATION OFFERED OR PROVIDED THROUGH THE RecoveryCoachingAlliance.org SERVICES.

    Limitation of Liability. IN NO EVENT SHALL RecoveryCoachingAlliance.org NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF (i) THE PURCHASE PRICE FOR THE PRODUCT, OR (ii) IN THE EVENT NO PURCHASE PRICE WAS PAID OR REQUIRED, $1,000. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RecoveryCoachingAlliance.org NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OF SERVICE OR LOSS OF DATA, WHETHER IN ANY ACTION IN WARRANTY, CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR FUNDAMENTAL BREACH), OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR THE INABILITY TO USE, THIS WEB SITE OR ANY SERVICE OFFERED THROUGH THIS WEB SITE OR ANY MATERIAL OR INFORMATION CONTAINED IN, ACCESSED THROUGH, OR PRODUCTS PURCHASED ON THIS WEB SITE, EVEN IF AN AUTHORIZED REPRESENTATIVE OF RecoveryCoachingAlliance.org IS ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF THE SAME. TO THE EXTENT CERTAIN JURSIDICTIONS RESTRICT ANY OF THE ABOVE LIMITATIONS OF LIABILITY; SUCH LIMITATIONS SHALL NOT APPLY IN SUCH JURISDICTIONS TO THE EXTENT OF SUCH RESTRICTIONS.

    1. Privacy.www.RecoveryCoachingAlliance.org respects your privacy and takes privacy very seriously. By accepting this Terms of Use, you consent to the use and disclosure of personally identifiable information provided to us as outlined in our Privacy Policy, which is incorporated herein by reference.

    Electronic Coaching Record. Your RecoveryCoachingAlliance.org Electronic Medical Record is created to store your personal Recovery Coaching information online, including health conditions, allergies and medications. Any information provided as part of a teleconsultation becomes part of your RecoveryCoachingAlliance.org Record. You agree to provide accurate information for your RecoveryCoachingAlliance.org Record, to periodically review such information and to update such information as needed. For additional information regarding use of your RecoveryCoachingAlliance.org Record, please see our Privacy Policy. It is your responsibility to confirm any third party information in your RecoveryCoachingAlliance Recovery Coaching Record.
    General Legal Provisions.

    Third Party Sites. Although RecoveryCoachingAlliance.org may include links providing direct access to third-party Internet sites as a convenience, the inclusion of a link does not imply endorsement of the linked site by RecoveryCoachingAlliance.org. RecoveryCoachingAlliance.org no responsibility for the content or information contained on those other sites, and does not exert any editorial or other control over those other sites. Nor does RecoveryCoachingAlliance.org take responsibility for the privacy policies and practices of these third-party links.

    Operation and Record Retention. RecoveryCoachingAlliance.org reserves complete and sole discretion with respect to the operation of the RecoveryCoachingAlliance.org Services. RecoveryCoachingAlliance.org may, among other things withdraw, suspend or discontinue any functionality or feature of the RecoveryCoachingAlliance.org Services. RecoveryCoachingAlliance.org is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers. RecoveryCoachingAlliance.org is not responsible for maintaining data arising from use of the RecoveryCoachingAlliance.org Services. RecoveryCoachingAlliance.org reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the RecoveryCoachingAlliance.org Service pursuant to its internal record retention and/or destruction policies.

    Limitations on Use. You agree not to access or use the RecoveryCoachingAlliance.org Services in an unlawful way or for any unlawful purpose. You agree not to post or transmit: (a) a message under a false name; or (b) any information which (i) is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or (ii) contains any virus, worm, Trojan horse or other code which is contaminating or destructive to the files or programs of RecoveryCoachingAlliance.org or any of its affiliates. RecoveryCoachingAlliance.org reserves the right to delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, and obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.

    Indemnity. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS RecoveryCoachingAlliance.org AND ITS AFFILIATES FROM AND AGAINST ALL LOSSES, LIABILITY, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEY’S FEES, ARISING OUT OF OR RELATED TO ANY BREACH OF THIS TERMS OF USE, YOUR RELATIONSHIP WITH A RecoveryCoachingAlliance.org RECOVERY COACH, ANY NEGLIGENT OR WRONGFUL ACTION OR OMISSION BY YOU RELATED TO YOUR USE OF OR PROVIDING OF SERVICES THROUGH RecoveryCoachingAlliance.org, OR ANY NEGLIGENT OR WRONGFUL USE OF THE RecoveryCoachingAlliance.org SERVICES (INCLUDING, WITHOUT LIMITATION, INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS OR NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING YOUR ACCOUNT.

    Third Party Rights. The indemnification provisions set forth above and the provisions under Section 3 Legal Notices and Disclaimers are for the benefit of RecoveryCoachingAlliance.org, and its Affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

    Term and Termination. This Terms of Use shall commence upon the date you complete the registration process with RecoveryCoachingAlliance.org. Either you or RecoveryCoachingAlliance.org may terminate this Terms of Use and your right to use the RecoveryCoachingAlliance.org Services at any time, with or without cause. This Terms of Use and the licenses granted hereunder shall terminate without notice in the event you (or any authorized person using your account) fail to comply with the terms and conditions of this Terms of Use, or the rules for use of the RecoveryCoachingAlliance.org Service promulgated by RecoveryCoachingAlliance.org from time to time. Upon any termination, you will destroy all copies of RecoveryCoachingAlliance.org materials in your possession and cease any access to or use of the RecoveryCoachingAlliance.org Services.

    Notice. RecoveryCoachingAlliance.org may provide notice by e-mail to the e-mail address you provided during the registration, by a general notice on the RecoveryCoachingAlliance.org Web site, or by written communication delivered by first class U. S. mail or express courier to your address on record in the RecoveryCoachingAlliance.org account information.

    Severability. The provisions of this Terms of Use are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, but such provision shall be reformed, if reasonably possible, only to the extent necessary to make it enforceable.

    Entire Agreement. This Terms of Use, together with and RecoveryCoachingAlliance.org rules or policies referred to herein, represents the complete agreement between you and RecoveryCoachingAlliance.org concerning the subject matter hereof, and it replaces all prior oral or written communications concerning such subject matter. RecoveryCoachingAlliance.org may modify this Terms of Use as set forth above.

    Assignment. You may not assign, transfer or delegate this Terms of Use or any part of it without RecoveryCoachingAlliance.org prior written consent. RecoveryCoachingAlliance.org may freely transfer, assign or delegate all or any part of this Terms of Use, and any rights and duties hereunder. This Terms of Use will be binding upon and inure to the benefit of the heirs, successors and permitted assignees of the parties.

    Waiver. Failure to exercise or delay in exercising any right hereunder, or failure to insist upon or enforce strict performance of any provision of this Terms of Use, shall not be considered waiver thereof, which can only be made by signed writing. No single waiver shall be considered a continuing or permanent waiver.

    Governing Law. Any cause of action or claim you may have with respect to RecoveryCoachingAlliance.org must be commenced within one (1) year after it arises, except to the extent such limitation is not enforceable. To the fullest extent permitted by law, each party to this Terms of Use waives its or his or her right to a jury trial with respect to any dispute or other controversy arising from hereunder or your use of or access to the RecoveryCoachingAlliance.org Services or web site.

    Protecting Children. RecoveryCoachingAlliance.org is designed and intended for use by adults. It is not intended for, nor designed to be used by children under the age of eighteen. A parent or guardian, however, may use RecoveryCoachingAlliance.org on behalf of a minor child. The parent or guardian assumes full responsibility for ensuring that the authentication information is kept secure and that the information submitted is accurate.

    Privacy Policy/HIPPA Security

    Welcome. www.RecoveryCoachingAlliance.org would like to thank you for visiting our website. We are pleased to have the opportunity to help make the Internet a secure, private, and reliable place to share information and conduct business. This privacy policy explains how we collect and use information from our website visitors. All of www.RecoveryCoachingAlliance.org divisions prescribe to essentially the same information collection and use practices, and all of these practices are stated in this privacy policy. If a practice is specific to a particular division in www.RecoveryCoachingAlliance.org, this policy will describe that practice in detail and refer directly to the appropriate division.

    www.RecoveryCoachingAlliance.org Privacy Policy statement, addresses the following issues:

    • The websites and information covered by this Privacy Policy;
    • Exactly what information may be collected and how it will be used;
    • The consequences, if any, resulting from your refusal to provide personal information;
    • Whether a company uses cookies, tracks IP addresses, or uses other passive means to collect information;
    • Who, if anyone, is collecting your personal information;
    • With whom, if anyone, is your personal information shared;
    • What is a company’s policy regarding links to third party sites;
    • What choices you have with regard to the use of your personal information;
    • How you can access, and if necessary, change the personal information a company collects and maintains;
    • How a company ensures data security, quality, and integrity; and,
    • Where and how to ask questions or file complaints.

    What does this Privacy Policy apply to?

    This privacy policy applies to the website operated by www.RecoveryCoachingAlliance.org:

    www.RecoveryCoachingAlliance.org

    Please note that this privacy policy applies only to information submitted and collected online through the website(s) listed above, and does not apply to information that may be collected by www.RecoveryCoachingAlliance.org offline. In addition, this privacy policy applies only to sites maintained by www.RecoveryCoachingAlliance.org and not to websites maintained by other companies or organizations to which we link. www.RecoveryCoachingAlliance.org is therefore not responsible for the content or activities provided on such sites.

    What types of information does www.RecveryCoachingAlliance.org collect and how will it be used?

    www.RecoveryCoachingAlliance.org only collects information on a voluntary basis. The personal information www.RecoveryCoachingAlliance.org collects is used almost exclusively for communications purposes and will usually take the form of: (1) www.RecoveryCoachingAlliance.org Membership registration form; (2) a consumer complaint or inquiry directed to the Support Team; (3) www.RecoveryCoachingAlliance.org survey; (4) www.RecoveryCoachingAlliance.org Medical Forums and other medical services; (5) www.RecoveryCoachingAlliance.org referral services; (6) www.RecoveryCoachingAlliance.org newsletter; and/or, (7) other general information contained in an email (e.g., comments). The types of information that may be requested for each activity and the way the information may be used are detailed below.

    www.RecoveryCoachingAlliance.org Membership registration form

    Visitors that wish to participate in the activities on the site are required to complete www.RecoveryCoachingAlliance.org Membership registration form. The requested information may include the individual’s name, address, telephone, electronic mail (email) address, job, area of specialty, qualifications as well as demographic data. www.RecoveryCoachingAlliance.org uses this information to contact the individual regarding participation and, if eligible, to communicate with such a member on an ongoing basis regarding certification and compliance.

     

     

    Consumer Complaints Directed to the Support Team

    From time to time, the Support Team receives complaints or inquiries regarding the www.RecoveryCoachingAlliance.org services. When a complaint or inquiry is received, the Support Team promptly investigates the complaint or inquiry, and then, when appropriate, responds to the individual who sent the complaint or inquiry via the e-mail address from where the request originated.

    www.RecoveryCoachingAlliance.org Survey

    Any one of the www.RecoveryCoachingAlliance.org divisions may conduct surveys. The surveys are conducted strictly for internal profiling purposes and only keep track of anonymous demographic data.

    www.RecoveryCoachingAlliance.org Newsletter

    Visitors who wish to subscribe to the www.RecoveryCoachingAlliance.org newsletter will be asked to provide their e-mail address as well as demographic data. The submitted e-mail address is then used to send you, via e-mail, our www.RecoveryCoachingAlliance.org quarterly newsletter and to otherwise keep you informed as to what’s going on at the www.RecoveryCoachingAlliance.org.

    General Information Contained in Email

    www.RecoveryCoachingAlliance.org website provides a number of links through which an online visitor can e-mail us. www.RecoveryCoachingAlliance.org collects personal information contained in the e-mail for the purpose of responding to a consumer’s questions and/or comments.

    No matter what method we use to collect information and no matter how we use that information, we will only collect the information deemed reasonably necessary to fulfill your online requests and our legitimate business objectives.

    What happens if I refuse to provide my personal information to www.RecoveryCoachingAlliance.org?

    If you choose not to submit personal information when requested, you may not be able to access certain areas of our site and may considerably limit the services we can provide you. To simply use our site, however, you do not need to give us any personal information.

    Does www.RecoveryCoachingAlliance.org use cookies, track IP addresses or use other passive means to collect information?

    Cookies

    www.RecoveryCoachingAlliance.org uses cookies on its Medical Forums to allow registered users to use the forums. A “cookie” is a small file or record-keeping device that websites often store on a user’s computer.

    IP Addresses

    www.RecoveryCoachingAlliance.org may collect your IP address for safety and security purposes. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

     

    Who is collecting my personal information?

    The information that you disclose while visiting our website is collected by www.RecoveryCoachingAlliance.org or a vendor on www.RecoveryCoachingAlliance.org behalf, and is used in the manner specified above.

     

    With whom does www.RecoveryCoachingALiiance.org share my personal information?

    From time to time, www.RecoveryCoachingAlliance.org may employ and share your personal information with vendors who use it solely to provide support for the internal operations of www.RecoveryCoachingAlliance.org website(s) (e.g., technical support, order fulfillment, and newsletter delivery). These entities will not use your personal information for any other purpose, and have agreed to maintain the confidentiality, security, and integrity of the personal information they obtain from us.

    It is our policy not to sell or rent your personal information. We may, however, disclose your personal information to outside third parties as described in this privacy policy. In addition, we may also disclose your personal information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; respond to any claims; or, to protect the rights, property, or personal safety of www.RecoveryCoachingAlliance.org or the public.

    Customers may receive information about third party services that are likely to be of interest. Users of our free service will initially be opted in to this program while customers signing up any of our paid service can choose to opt in. Customers can opt out by clicking on the link provided in the email or by visiting our site and opting out at any time.

    We may also use personally identifiable End-User information to provide targeted content and commerce opportunities to End-Users based on their demographic and behavioral information. This does not apply to the recovery coaching information collected in the www.RecoveryCoachingAlliance.org section. We do not share the personal medical information of our users.

    Finally, we never use or share the personally identifiable information provided to us online in ways or for reasons unrelated to the ones described above without also providing an opportunity to opt-out or otherwise prohibit such unrelated uses.

    What is the policy of www.RecoveryCoangAlliance.org regarding links to third party sites?

    You should be aware that while you are on a website operated by www.RecoveryCoachingAlliance.org, you may be directed to other sites that are beyond our control and for which we are not responsible. Because we cannot guarantee that the privacy policies of these websites meet our high standards, we recommend that you read the privacy policy of the website to which you link before you submit any personal information.

    Can I choose how my personal information is used?

    If you wish to opt-out from receiving our newsletter or any other communication, please contact us, at any time, via e-mail. We will be happy to honor your request.

     

    How can I access my personal information?

    If you wish to review, update, or delete any personal information that we may have collected about you, please contact us via e-mail.

    What safeguards does www.RecoveryCoachingAlliance.com use to protect my personal information?

    www.RecoveryCoachingAlliance.org maintains appropriate safeguards that ensure the security, integrity and privacy of the personal information we collect from all users. Personal information collected by www.RecoveryCoachingAlliance.org is stored in secure operating environments that are not available to the public and is only accessible by authorized employees. We also have security measures in place to protect the loss, misuse and alteration of the information under our control.

     

    How do I ask a question or file a complaint?

    If you have any questions, complaints or comments regarding our privacy policy or practices, please contact us via e-mail.

    By using this site, you signify your assent to the www.RecoveryCoachingAlliance.org Online Privacy Policy. If you do not agree to this Privacy Policy, please do not use this site. We reserve the right to make changes to this Policy. Please check back from time to time to ensure you are aware of these changes. Your continued use of this site will signify your acceptance of these changes.

    HIPPA/PHI Security

    THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.  PLEASE REVIEW IT CAREFULLY.

    www.RecoveryCoachingAlliance.org, is required by law to maintain the privacy of certain confidential health care information, known as Protected Health Information or PHI, and to provide you with a notice of our legal duties and privacy practices with respect to your PHI.  www.RecoveryCoachingAlliance.org is also required to abide by the terms of the version of this Notice currently in effect.

    Uses and Disclosures of PHI:  www.RecoveryCoachingAlliance.org may use PHI for the purposes of treatment, payment, and health care operations, in most cases without your written permission.  Examples of our use of your PHI:

    For Treatment:  This includes such things as obtaining verbal and written information about your medical condition and treatment from you as well as from others, such as doctors who may have treated you previously.  We may give your PHI to other health care providers involved in your treatment.

    For Payment:  This includes any activities we must undertake in order to get reimbursement for the services we provide to you, including such things as making medical necessity determinations and collecting outstanding accounts.

    For Health Care Operations:  This includes quality assurance activities, licensing, and training programs to ensure that our personnel meet our standards of care and follow established policies and procedures, as well as certain other management functions.

    Use and Disclosure of PHI Without Your Authorization:  QRR is permitted to use PHI without your written authorization, or opportunity to object, in certain situations, and unless prohibited by a more stringent state law, including:

    For the treatment, payment or health operations activities of another health care provider who treats you; “For health care and legal compliance activities; To a family member, other relative, or close personal friend or other individual involved  in your care if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection, and in certain other circumstances where we are unable to obtain your agreement and believe the disclosure is in your best interests; To a public health authority in certain situations as required by law (such as to report abuse, neglect or domestic violence; for health oversight activities including audits or government investigations, inspections, disciplinary proceedings, and other administrative or judicial actions undertaken by the government (or their contractors) by law to oversee the health care system; for judicial and administrative proceedings as required by a court administrative order, or in some cases in response to s subpoena or other legal process; “For law enforcement activities in limited situations, such as when responding to a warrant; For military, national defense and security and other special government functions; to avert a serious threat to the health and safety of a person or the public at large;” for worker’s compensation purposes, and in compliance with worker’s compensation laws; to coroners, medical examiners, and funeral directors for identifying a deceased person, determining cause of death, or carrying on their duties as authorized by law; if you are an organ donor, we may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ donation and transplantation; for research projects, but this will be subject to strict oversight and approvals; we may also use or disclose health information about you in a way that does not personally identify you or reveal who you are.

    Any other use or disclosure of PHI, other than those listed above will only be made with your written authorization.  You may revoke your authorization at any time, in writing, except to the extent that we have already used or disclosed medical information in reliance on that authorization.

    Patient Rights:  As a patient, you have a number of rights with respect to your PHI, including:

    The right to access, copy or inspect your PHI:  This means you may inspect and copy most of the medical information about you that we maintain.  We will normally provide you with access to this information within 30 days of your request.  We may also charge you a reasonable fee for you to copy any medical information that you have the right to access.  In limited circumstances, we may deny you access to your medical information, and you may appeal certain types of denials.  We have available forms to request access to your PHI and we will provide a written response if we deny you access and let you know your appeal rights.  You also have the right to receive confidential communications of your PHI.  If you wish to inspect and copy your medical information, you should contact customer service.

    The right to amend your PHI:  You have the right to ask us to amend written medical information that we may have about you.  We will generally amend your information within 60 days of your request and will notify you when we have amended the information.  We are permitted by law to deny your request to amend your medical information only in certain circumstances, like when we believe the information you have asked us to amend is correct.  If you wish to request that we amend the medical information that we have about you, you should contact customer service.

    The right to request an accounting:  You may request an accounting from us of certain disclosures of your medical information that we have made in the six years prior to the date of your request.  We are not required to give you an accounting of information we have used or disclosed for purposes of treatment, payment or health care operations, or when we share your health information with our business associates, like our billing company or a medical facility from/to which we have transported you.  We are also not required to give you an accounting of our uses of protected health information for which you have already given us written authorization. If you wish to request an accounting, contact customer service.

    The right to request that we restrict the uses and disclosures of your PHI:  You have the right to request that we restrict how we use and disclose your medical information that we have about you.  www.RecoveryCoachingAlliance.org is not required to agree to any restrictions you request, but any restrictions agreed to by www.RecoveryCoachingAlliance.org in writing are binding on www.RecoveryCoachingAlliance.org.

    When you use a credit or debit card for any of your service purchases, we will collect your credit or debit card information and keep a history of your purchases.  We use this information to process your orders/consultation, to ensure proper delivery or services, and to better assist you when you visit us online or call us, as well as to improve our product and services offerings.

    Security Measures for Information and Order Taking on Our Web Site

    Secure Shopping:

    When you place orders on our web site, all of your order information, including your credit card number and delivery address, is transmitted through the internet using Secure Socket Layers (SSL) technology.  SSL technology causes your browser to encrypt your order information before transmitting it to our secure server.  SSL technology, an industry standard, is designed to prevent someone other than operators of our web site from capturing and viewing your personal information.

    www.RecoveryCoachingAlliance.org also takes the following measures to protect your personal information online.

    Passwords:

    To provide you with an increased level of security, online access to your personal information protected with a password you select.  We strongly recommend that you do not disclose your password to anyone.  www.RecoveryCoachingAlliance.org will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, or E-mail messages).

     

    Order Information:

    Since any order information you provide to us on our website will be transmitted using a secure connection, if your web browser cannot support this level of security, you will not be able to order products through our website.  The most recent versions of Netscape Navigator, Microsoft Internet Explorer and Firefox can support a secure connection and can be downloaded for free from the respective Netscape, Microsoft and Firefox websites.

    No data transmission over the internet can be guaranteed to be 100% secure.  While we strive to protect your personal information from unauthorized access, use or disclosure, QRR cannot ensure or warrant the security of any information you transmit to us on our web site.

    Internet, Electronic Mail, and the Right to Obtain Copy of Paper Notice on Request:

    If we maintain a web site, we will prominently post a copy of this Notice on our web site.  If you allow us, we will forward you this Notice by electronic mail instead of on paper and you may always request a paper copy of the Notice.

    Patient Communications:

    From time to time, we may contact you about your account and to possibly offer other complimentary services that may positively impact your health.

    Revisions to the Notice:

    www.RecoveryCoachingAlliance.org reserves the right to change the terms of this Notice at any time, and the changes will be effective immediately and will apply to all protected health information that we maintain.  Any material changes to the Notice will be promptly posted in our facilities and posted to our web site, if we maintain one.  You can get a copy of the latest version of this Notice by contacting customer service.

     

    Your Legal Rights and Complaints:

    You also have the right to complain to us if you believe your privacy rights have been violated.  You will not be retaliated against in any way for filing a complaint with us or to any local, national or federal agency.  Should you have any questions, comments or complaints you may direct all inquiries to customer service.

    Equal Opportunity Employment Disclaimer

    The RecoveryCoachingAlliance.org is committed to providing a non-discriminatory employment environment for its employees. The policy of the RecoveryCoachingAlliance.org is to fully comply with applicable federal, state and local laws, rules and regulations in the area of non-discrimination in employment. Discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years or older), military and veteran status is prohibited. Violations of this policy will be subject to discipline, up to and including termination. Equal employment opportunity and non-discriminatory commitments include, but are not limited to, the areas of hiring, promotion, demotion or transfer, recruitment, discipline, layoff or termination, rate of compensation and company sponsored training. All employees are expected to comply with this Equal Employment Opportunity Policy. Managers and supervisors who are responsible for meeting business objectives are expected to cooperate fully in meeting RecoveryCoachingAlliance.org’s equal employment opportunity objectives. Any employee who believes he or she has been discriminated against must immediately report any incident to the company’s designated EEO Officer. The company will not tolerate retaliation against any employee who reports acts of discrimination or provides information in connection with any such complaint. If you have any questions regarding this policy, please contact James Egidio, EEO Officer at 702-827-9422.

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